Using the SmartAss™ Incident Recorder

SmartAss™ Incident Recorder is a small application with one sole purpose: letting users record problems and send the "evidence" to help desk or system providers.

The benefit is that the receivers of the information has a much easier job at understanding what happens when looking at an exact movie rather than reading text or looking at static screeenshots.

The Incident Recorder is an add-on to the SmartAss™ system and creates SQR files that can me imported into the Guide Editor or played back using the Quick Recorder. People looking at the recorders will thus need any of those applications.

Try the Incident recorder - download from http://smartass.se/ir.

We are also developing a ClickOnce component to facilitate easier install and use in case simple .exe downloading is prohibited. Try here (only IE and .net 2.0):

http://smartass.se/editors/incidentrecorder/IncidentRecorderClickOnce.application

It is possible to add parameters to the link as follows:

left: Left
top: Top
src: Use current screen resolution
sr1024x768: Force 1024x768 resolution
ra: Recommend using audio
ssb: Show stop button

E.g:
http://smartass.se/editors/incidentrecorder/IncidentRecorderClickOnce.application?left=100&top=100&ra=1